Shipping Policy

Thank you for shopping with us 💛 We’re committed to getting your order to you as quickly and safely as possible.

Processing Times

All orders are processed within 1–3 business days (excluding weekends and public holidays).
You’ll receive a confirmation email once your order has been dispatched, including tracking details.

During peak periods (sales, new launches, holidays), processing times may be slightly longer.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location.

Estimated delivery times:

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days

Please note that delivery timeframes are estimates and may vary due to carrier delays or unforeseen circumstances.

International Shipping

We offer international shipping to selected countries. Delivery times typically range between 7–21 business days, depending on the destination.

Customs duties, taxes, and import fees (if applicable) are the responsibility of the customer.

Tracking Your Order

Once your order has been shipped, you’ll receive a tracking number via email so you can monitor your delivery.

If you haven’t received tracking details within 3 business days, please contact us at:
hello@scrubsocietyau.com

Incorrect Addresses

Please ensure your shipping details are correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, contact us immediately and we’ll do our best to update it before dispatch.

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us and we’ll assist in lodging an investigation with the carrier.